RMA

*First Name: *Last Name: *Address Line 1: Address Line 2: *City: *State: *Zip Code/Postal Code *Country: *Phone Number: *Email Address:

*Your Paypal ID: *Warranty ID or Transaction ID: *Date of purchase (mm/dd/yyyy):

Fill out completely the top and bottom of this form. If you do not completely finish the top and bottom of the
form it may take longer to process your RMA.

1. Objective. In detail describe what the item is and the Reason for the Return. If the item is physically damaged the item may not be returned, credited or exchanged.

2. Documents. If there are emails between you and a tech member or online help associate please include them with this form. Any pictures are also very helpful.

3. Importance. Once we receive your item we will test the item to see if it is working condition:

Manufacturer Defect – If the item is not physically damaged and has been reported as a MD then the customer will be granted a credit option only if the item falls within its guarantee period.

Customer Error – Wrong color, wrong bulb size, wrong connector, or any customer error will be denied a credit because it is the customers responsibility to order the correct item.

Managers Discretion – If there is an error in our part, it is up to the return department in accordance with the manager to resolve the issue that is presented.

*Detailed Item Description:
Detailed Reason for Return:
*You would like a(n):
Credit
Exchange
Refund

Item may not be physically damaged in any way form or function. If item is in full working condition on the power benchmark then it is up to the
customer to supply shipping to the return department to ship the item back to the customer. It is very important that your item is not just
needing a fuse or relay harness due to the inabilities of the vehicle. Also check all connections of the item, be sure to connect and disconnect
all wires and retest the product making sure to pay attention to vehicle fuses. Also check the warranty page for any other questions regarding your warranty.

One Pair of Bulbs:

If an item has a manufacture defect within the warranty period and has to be replaced, a $15 processing fee/return shipping fee must be paid.

If and item has a manufacture defect outside the warranty period and has to be replaced, a $50 processing fee/return shipping fee must be paid.

Single Ballast:

If an item has a manufacture defect within the warranty period and has to be replaced, a $15 processing fee/return shipping fee must be paid.

If and item has a manufacture defect outside the warranty period and has to be replaced, a $50 processing fee/return shipping fee must be paid.

All Other:

If item has no manufacture defect but is returned to us under suspect of fault, a $15 processing fee/return shipping fee must be paid.

To test your ballast and bulb components of any fault, a $25 processing fee/return shipping fee must be paid.

*I will send my payment via: Before you click submit, you will need to print out this return sheet here: RMA RETURN SHIPMENT FORM. (This goes inside the box with items being shipped back)
Print this, fill it out and then put it inside the box with the items you are returning so we can match your items with your online form.